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REFUND / RETURN POLICY

At Reborne Clinics we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

 

We offer a 100% money back guarantee on Products returned for any reason. We'll gladly accept returns for any Dermalogica products purchased from Reborneclinics.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.

Should you have a skin response to your product please also contact our customer service team as soon as possible at

0746 444 8698 or info@reborneclinics.co.uk

All returns must be pre-approved by customer service and submitted via email.

Please contact customer service within 48hr should you have any discrepancies with your order. This must be submitted via email if you have any difficulties with emails then please send us a direct message to 0746 444 8698.

Please follow the simple instructions below:

  1. Submit your return via email, you would need to upload a photo of your item. Reborne Clinics will not accept images from our website, 3rd party websites or any other images that are not of your own Reborne Clinics order with packaging. If the images supplied do not meet the guidelines there may be a delay processing your refund.

  2. Our customer service team will be in contact within 5 working days with instructions for returns. It is the customer's responsibility to repackage the items for return. Reborne Clinics does not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items.

  3. If a collection is needed these are within the 9am-5pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place.

Refunds can be made via DPD/DHL Royal Mail, ParcelForce. We cannot refund postage.

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.

 

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